N° Juan Refund & Returns Policy

At N° Juan, we take pride in offering high-quality, handcrafted products made with the freshest ingredients. Due to the perishable nature of our products, we do not offer refunds or returns unless there is a serious issue with your order.

When a Refund or Replacement May Apply

If you receive a product that is:

  • Damaged or defective upon arrival;
  • Expired or compromised in quality;
  • Incorrect (not the item you ordered).

Please contact us within 24 hours of receiving your order with a photo and description of the issue. We will assess the situation and, if necessary, arrange for a replacement or refund at our discretion.

Exclusions

We cannot accept returns or offer refunds for:

  • Change of mind or personal taste preferences;
  • Products that have been opened or partially consumed;
  • Orders where incorrect details were provided at checkout.

How to Reach Us

For any concerns regarding your order, please email us at juan@number-juan.co.za with your order number, a detailed description, and clear photos of the issue.

We are committed to delivering top-quality products and appreciate your understanding of our policy.